Intercom Configuration

Intercom a type of phone line, combines the functionality of a traditional line and a speed dial. With an intercom line, a user can call the intercom line of another user, which auto-answers to one-way audio whisper. The recipient can then acknowledge the whispered call and initiate a two-way intercom call. Users can use an intercom line to dial any other intercom line in the intercom partition, or you can preconfigure the line to target an intercom line outside the intercom partition.
The following are the steps to create
1. Create intercom partition- Intercom partition is already created in Call Manager.




2. Intercom calling Search Space: Intercom CSS already in Call manager, we are using INTERCOM 10 for the configuration.


3. Create INTERCOM Translation Pattern:
Go to Call Routing > Intercom > Intercom Translation Pattern, Add New


Please add the directory number of the user who uses Intercom. The details of the fields are
Intercom Translation Pattern Enter the intercom translation pattern, including numbers and wildcards (do not use spaces), in the Intercom Translation Pattern field. For example, for the NANP, enter 9.@ for typical local access or 8XXX for a typical private network numbering plan. Valid characters include the uppercase characters A, B, C, and D and \+, which represents the international escape character +. If you leave this field blank, you must select a partition from the Partition drop-down list box.
Note Ensure that the intercom translation pattern, which uses the chosen intercom partition, route filter, and numbering plan combination, is unique.
Check the route pattern/hunt pilot, translation pattern, directory number, call park number, call pickup number, or meet-me number if you receive a message that indicates duplicate entries. Alternatively, check the route plan report if you receive a message that indicates duplicate entries.
Partition INTERCOM 10
Description Enter a description for the intercom translation pattern.
Numbering Plan None
Route Filter None
MLPP Precedence
Calling Search Space INTERCOM 10
Route Option Check Route this pattern
Provide Outside Dial tone Check this option.
Urgent Priority Check this option
Calling Party Transformations
Use Calling Party's External Phone Number Mask Keep it blank
Calling Party Transform Mask Keep it blank.
Prefix Digits (Outgoing Calls) Keep it blank
Calling Line ID Presentation Default
Calling Name Presentation Default
Connected Party Transformations
Connected Line ID Presentation Default
Connected Name Presentation Default
Called Party Transformations
Discard Digits none
Called Party Transform Mask Keep it blank
Prefix Digits (Outgoing Calls) Keep it blank

4. Create intercom directory number.

Choose Call Routing > Intercom > Intercom Directory Number. To add an intercom directory number, click the Add New button to add a new intercom directory number. The Intercom Directory Number Configuration window displays. ADD NEW to add a new number.
Please create the range for the Directory. IF 10 users want to be in Intercom group, make sure there is range of 10 numbers. Once created a range of 10, the call manager builds 10 Intercom Directory numbers.
Table 24-10 Intercom Directory Number Configuration Settings
Field Description
Intercom Directory Number Information
Intercom Directory Number Enter a dialable phone number. Values can include numeric characters and route pattern wildcards and special characters except for (.) and (@).
The intercom directory number that you enter can appear in more than one intercom partition.
At the beginning of the intercom directory number, enter \+ if you want to use the international escape character +. For this field, \+ does not represent a wildcard; instead, entering \+ represents a dialed digit.
Route Partition INTERCOM 10
Description Enter a description of the intercom directory number and intercom route partition.
Alerting Name Enter a name that you want to display on the phone of the caller.

ASCII Alerting Name Same as Alerting Name field, but you must limit input to ASCII characters
Allow Control of Device from CTI Check this check box to allow CTI to control and monitor a line on a device with which this intercom directory number is associated
Associated Devices After you associate this intercom directory number with a device, this pane displays the device with which this intercom directory number is associated.
Note An intercom directory number can be associated with at most one device.
To edit a device with which this intercom directory number is associated, choose a device name in the Associated Devices pane and click the Edit Device button. The Phone Configuration window or Device Profile Configuration window displays for the device that you choose. See the "Cisco Unified IP Phone Configuration" chapter or the "Device Profile Configuration" chapter for more information about configuring phones or device profiles.
To edit a line appearance that has been defined for this intercom directory number, choose a device name in the Associated Devices pane and click the Edit Line Appearance button. The Directory Number Configuration window or Device Profile Configuration window refreshes to show the line appearance for this DN on the device that you choose.
To associate a device to this intercom directory number from the list of devices in the Dissociate Devices pane, choose a device in the Dissociate Devices pane and add it to the Associated Devices pane by clicking the up arrow between the two panes.
Dissociate Devices If you choose to dissociate an intercom directory number from a device, this pane displays the device(s) from which you dissociate this intercom directory number.

Intercom Directory Number Settings
Calling Search Space INTERCOM 10
Presence Group Standard Presence group
Auto Answer Choose one of the following options to activate the auto answer feature for this intercom directory number:
• Auto Answer Off
• Auto Answer with Headset
• Auto Answer with Speakerphone
Note Make sure that the headset or speakerphone is not disabled when you choose Auto Answer with headset or Auto Answer with speakerphone.
Note Do not configure auto answer for devices that have shared lines.
Default Activated Device From the drop-down list box, choose a default activated device for this intercom directory number. The selected device specifies the phone on which this intercom directory number is activated by default. The drop-down list box lists only devices that support intercom.
Note You must specify a default activated device for this intercom directory number to be active as an intercom line.




Synchronizing an Intercom Directory Number With Affected Devices
Step 1 Choose Call Routing > Intercom > Intercom Directory Number.
The Find and List Intercom Directory Numbers window displays.
Step 2 Choose the search criteria to use.
Step 3 Click Find.
The window displays a list of intercom directory numbers that match the search criteria.
Step 4 Click the intercom directory number to which you want to synchronize applicable devices. The Intercom Directory Number Configuration window displays.
Step 5 Make any additional configuration changes.
Step 6 Click Save.
Step 7 Click Apply Config.
The Apply Configuration Information dialog displays.
Step 8 Click OK.
Intercom Line and Speed Dial Configuration
There are two phone button templates created for 7961 phones-Standard 7961 SCCP Intercom and 7965 phones-Standard 7965 SCCP Intercom Line2.
Go to device, select the phone number of the user, under device setting , change the phone button template to Standard 7965 SCCP Intercom Line2 depends on the model.